Overview

Contacts

Contact webhook events are designed to empower you with timely insights into the evolution of contact information on your customer and non-customer profiles. Whether an email is added, updated, or deleted, or if changes occur in phone numbers or addresses, you can subscribe to receive notifications for these updates, covering the essential contact details that drive communication and engagement with your audience.

Additionally, the Contacts entity also cover events for Alternate Ids and Customer Types.

Email Added: The contacts.email.added event is triggered when an email address is added to a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "EO5KzQp9CeeD8GpMsVP3j7B8dA19DILy6OzJjWS5t9An6j6jWajAprVwKpolw6I=",
        "WebhookProxyHashSignature": "AXLZ1mYkIb75+XfspaRfes+ldZCn6Ptoz2n4bzzMH/u8V4HkS1/OQCk9VfyO2mt6l75B3LOLYr6HQMRt6tkhFA==",
        "WebhookSignature": "Timestamp:2024-03-25T16:26:37Z Signature:W3TWFHaXNUI92lbROlk7wXZoIXail4yoea0b9H9aOcr7OcRbsXO8HUP1CWH/BrarHUpbq2bRwHxveqy53zV5qg==",
        "EventId": 130987000,
        "EventType": "contacts.email.added",
        "Subject": "contacts.email.added",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.email.added",
        "Description": "contacts.email.created Description",
        "ProfileId": 18807,
        "Data": {
            "EmailAddress": "john.doe@example.com",
            "EmailAddressType": "Work",
            "IsDefault": false
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-25T16:26:36.297Z",
        "EventTime": "2024-03-25T16:26:37.297Z",
        "CreateDate": "2024-03-25T16:26:37.280Z",
        "CreatedBy": "Preference Center"
    }
]

Email Updated: The contacts.email.updated event is triggered when the email address or its associated properties are updated on a profile. Switching an email address from one email type to another will result in email.updated and email.added events respectively.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "F/5ukiK/P2xKlra6F6tb5Rwxf0jC22mOJtjKL8zu03INa4sfQRuWdSnC8My7RlyOuqU=",
        "WebhookProxyHashSignature": "mijc+bFSw94khn8IMO6BDHCNbhcb8HtVr41G2K44D26CYuNLUdv2YoMS/Q4y5SvBApu4p8jupfDaHWnVRxgFGw==",
        "WebhookSignature": "Timestamp:2025-07-29T16:30:41Z Signature:m4s1zDdG0MNYxUVy93ouMAjCHDgSKxrFyuXurJ4Lk2+/zS1KjGwbwr98IgEQzmf0B6WcY8Y5PbxbiMpotpwyWA==",
        "EventId": 473297000,
        "EventType": "contacts.email.updated",
        "Subject": "contacts.email.updated",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.email.updated",
        "Description": "contacts.email.updated",
        "ProfileId": 4851,
        "Data": {
            "EmailAddress": "johnny.doe@example.com",
            "EmailAddressType": "Home",
            "IsDefault": false
        },
        "PreviousData": {
            "EmailAddress": "john.doe@example.com",
            "EmailAddressType": "Home",
            "IsDefault": false
        },
        "AppVersion": 1,
        "EventTime": "2025-07-29T16:30:41.604Z",
        "OriginalEventTime": "2025-07-29T16:30:41.060Z",
        "CreateDate": "2025-07-29T16:30:41.047Z",
        "CreatedBy": "agent_outbound_889@example.com"
    }
]

Email Deleted: The contacts.email.deleted event is triggered when an email address is removed from a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "JtPu7K7k3K3OHQ5t5FZdj4yoSsV4zngNnZ3K6XrQbYc9NmAik+UQgVCORQ==",
        "WebhookProxyHashSignature": "LrXjQvEWCbttP+2p5bgG1yGmzaOMvKTQ7yJGDBVM3Jz1WL2l14GaeocrZZ5WCp7PLUbwbLFY63iIHHDEJ5OOvA==",
        "WebhookSignature": "Timestamp:2024-03-25T21:54:58Z Signature:Iw40juQO2r7W66wsvPTifxP31beYebqYK4b5b7AuQB2o3+W68UBccgwtFIEkdjeFtlGNgK41ArNaz+xgvHRufg==",
        "EventId": 162850000,
        "EventType": "contacts.email.deleted",
        "Subject": "contacts.email.deleted",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.email.deleted",
        "Description": "contacts.email.deleted Description",
        "ProfileId": 18807,
        "Data": {
            "EmailAddress": "johnnathan.doe@example.com",
            "EmailAddressType": "Alternate",
            "IsDefault": true
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-25T21:54:57.333Z",
        "EventTime": "2024-03-25T21:54:58.333Z",
        "CreateDate": "2024-03-25T21:54:58.307Z",
        "CreatedBy": "My Accounts Page"
    }
]

Phone Added: The contacts.phone.added event is triggered when a phone number is added to a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "/YoiddDa12Cio/4/oUwtB9+CKQpUIHP2J5Q+iJyl4QOMv+tgrJxdv5s+tKwNv50=",
        "WebhookProxyHashSignature": "R5iNw9JbjI7rhDKMfSfJzgbbyqMgQ7Bp/gc9iLrl08FuDTWoGALOoi7y4n6Ekl3cbwj3T1fE/ODBw8QkxwtNGQ==",
        "WebhookSignature": "Timestamp:2024-03-25T21:57:08Z Signature:0DDRpiaCBHil/pOAC0GkiKQ4WeWfm4cbk6lnfVC/TcMiY8uQqxA8V9BN3OZ18jFDFKR92Z8E5GoxxDOR/s8oDg==",
        "EventId": 162924000,
        "EventType": "contacts.phone.added",
        "Subject": "contacts.phone.added",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.phone.added",
        "Description": "contacts.phone.created Description",
        "ProfileId": 18807,
        "Data": {
            "PhoneNumberNumeric": 7702551020,
            "PhoneNumber": "7702551020",
            "PhoneType": "Work",
            "IsDefault": false,
            "IsMobile": false
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-25T21:57:07.510Z",
        "EventTime": "2024-03-25T21:57:08.510Z",
        "CreateDate": "2024-03-25T21:57:08.480Z",
        "CreatedBy": "My Accounts Page"
    }
]

Phone Updated: The contacts.phone.updated event is triggered when a phone number or its associated properties are updated a profile. Switching a phone number from one phone type to another will result in phone.updated and phone.added events respectively.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "x9qAY9ENF472lYyBMujzh+JX2db5b1RydKCcLHac6UC0ASvVMeBnTg==",
        "WebhookProxyHashSignature": "0wqPLsum8EzcioomdHRquDjcezyEzy4e0Q5/fswK8BJKDQ3nBzp3np08Rl4Sm2ZN6D2jHTHOqsiFZ8P9mzsUvg==",
        "WebhookSignature": "Timestamp:2025-08-01T19:58:52Z Signature:K3eZN0xWpCkJ0xXF1iE2lOUWQRhGpfNhYEi3NSCaqUWyNH5Oi3Lk+xDqXmu34lHDa/jg9uwfTjCVl6kbITvp2w==",
        "EventId": 473345000,
        "EventType": "contacts.phone.updated",
        "Subject": "contacts.phone.updated",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.phone.updated",
        "Description": "contacts.phone.updated",
        "ProfileId": 4851,
        "Data": {
            "PhoneNumberNumeric": 7702551021,
            "PhoneNumber": "7702551021",
            "PhoneType": "Work",
            "IsDefault": false,
            "IsMobile": false
        },
        "PreviousData": {
            "PhoneNumberNumeric": 7702551020,
            "PhoneNumber": "7702551020",
            "PhoneType": "Work",
            "IsDefault": false,
            "IsMobile": false
        },
        "AppVersion": 1,
        "EventTime": "2025-08-01T19:58:52.741Z",
        "OriginalEventTime": "2025-08-01T19:58:51.790Z",
        "CreateDate": "2025-08-01T19:58:51.763Z",
        "CreatedBy": "msmith@possiblenow.com"
    }
]

Phone Deleted: The contacts.phone.deleted event is triggered when a phone number is removed from a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "0g5ut9qUNem28Zgxah6vETM4ZFcEpnO88nYkAdHIPoLy",
        "WebhookProxyHashSignature": "kZk6Y4nSL+KaM1OBABnnSZVHd9zdxnKMukQx5W9wS79oezlx5rXdL6CMUwj00njqmcGjLKbXSqhRoWElQABayQ==",
        "WebhookSignature": "Timestamp:2024-03-26T20:35:06Z Signature:yVznlNGG5zA0YMdXGF/nI46jrWQhm68ofj3DzCwAmkjFAb3lrpbhlPw+Oi9iqGindFXNHS4HzZWCj4ePsJnn8A==",
        "EventId": 172647000,
        "EventType": "contacts.phone.deleted",
        "Subject": "contacts.phone.deleted",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.phone.deleted",
        "Description": "contacts.phone.deleted Description",
        "ProfileId": 18807,
        "Data": {
            "PhoneNumberNumeric": 4043557092,
            "PhoneNumber": "4043557092",
            "PhoneType": "Work",
            "IsDefault": true,
            "IsMobile": true
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-26T20:35:06.363Z",
        "EventTime": "2024-03-26T20:35:05.363Z",
        "CreateDate": "2024-03-26T20:35:05.327Z",
        "CreatedBy": "My Accounts Page"
    }
]

Address Added: The contacts.address.added event is triggered when a mailing address is added to a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "/n9o0Ub1nvjLmzd809iUtUD8a7QOLAYOxINzSPMFVA==",
        "WebhookProxyHashSignature": "ZvNg/T6zN53R+0XVBHhJ46VLJRTghJ0ogfqKASnpaNcp4+0fX5s9uDp2iHeEddfpT76wa4cSpr0cYslT7n6dqw==",
        "WebhookSignature": "Timestamp:2024-03-26T20:39:55Z Signature:suQoowdSxAxsa/fLD3+suY74W7txUSja5bIizRUtQCTfwCFL+HplkZ1yGLuXSVR9GYzFxA0vjNyMj5U+CKF9Jw==",
        "EventId": 172674000,
        "EventType": "contacts.address.added",
        "Subject": "contacts.address.added",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.address.added",
        "Description": "contacts.address.created Description",
        "ProfileId": 18807,
        "Data": {
            "IsDefault": false,
            "Address1": "4400 River Green Pkwy",
            "Address2": "",
            "City": "Duluth",
            "StateProvince": "GA",
            "PostalCode": "30096-2549",
            "AddressType": "Home",
            "CountryName": "United States of America",
            "CountryAlpha2Code": "US",
            "CountryAlpha3Code": "USA",
            "CountryNumericCode": "840"
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-26T20:39:54.643Z",
        "EventTime": "2024-03-26T20:39:55.643Z",
        "CreateDate": "2024-03-26T20:39:55.633Z",
        "CreatedBy": "My Accounts Page"
    }
]

Address Updated: The contacts.address.updated event is triggered when a mailing address is updated a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "A9TJaRVnKGTVOF45XsHzd3r7BuD29tTBjAeQ+g==",
        "WebhookProxyHashSignature": "vvff06H9UCIJ/6y+6WYAEt7uVWIrv60ZHA7SPX0Tog89/glVxtwUzXYOGwNW98segtI4JHb0Ilhokg+MexoYlg==",
        "WebhookSignature": "Timestamp:2025-08-01T19:59:22Z Signature:q+Dzeq+v0zVA7LIQEB1c7qlQl/D2aimpT2Wmntm61agVI0muKYpwMk+qa4q6/E5wZq2TOU2/rIlka2FTSIpr4A==",
        "EventId": 473347000,
        "EventType": "contacts.address.updated",
        "Subject": "contacts.address.updated",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.address.updated",
        "Description": "contacts.address.updated",
        "ProfileId": 4851,
        "Data": {
            "IsDefault": false,
            "Address1": "2200 Gardner Dr",
            "City": "Alpharetta",
            "StateProvince": "GA",
            "PostalCode": "30009",
            "AddressType": "Home",
            "CountryName": "United States of America",
            "CountryAlpha2Code": "US",
            "CountryAlpha3Code": "USA",
            "CountryNumericCode": "840"
        },
        "PreviousData": {
            "IsDefault": false,
            "Address1": "4400 River Green Pkwy",
            "Address2": "",
            "City": "Duluth",
            "StateProvince": "GA",
            "PostalCode": "30096",
            "AddressType": "Home",
            "CountryName": "United States of America",
            "CountryAlpha2Code": "US",
            "CountryAlpha3Code": "USA",
            "CountryNumericCode": "840",
            "CassStreetPreDirectional": "",
            "CassStreetNumber": "4400",
            "CassStreetName": "RIVER GREEN",
            "CassStreetSuffix": "PKWY",
            "CassStreetPostDirectional": "",
            "CassStateProvince": "GA",
            "CassSuite": " ",
            "CassStatus": "Y",
            "CassZip": 30096,
            "CassZip4": 2531,
            "CassAddress1": "4400 RIVER GREEN PKWY",
            "CassPostalCode": "30096-2531"
        },
        "AppVersion": 1,
        "EventTime": "2025-08-01T19:59:22.314Z",
        "OriginalEventTime": "2025-08-01T19:59:21.787Z",
        "CreateDate": "2025-08-01T19:59:21.773Z",
        "CreatedBy": "msmith@possiblenow.com"
    }
]

Address Deleted: The contacts.address.deleted event is triggered when a mailing address is removed from a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "2Nzxo6VJl9MmkGIYfAjFy8WFuW0ig+OwYKFgro13UquCqVCUXZ9oBIXfu8w=",
        "WebhookProxyHashSignature": "LgGTvadp4MhssL1orBKcdLpeO1IRXHnxX8C63ZgxBiGLoJ/ePB1kx/bgXp7c6PqTziiDj2/hL1bUOnwT79vFHQ==",
        "WebhookSignature": "Timestamp:2024-03-26T20:43:55Z Signature:6/rnyukBLnKbo6Pw2B4R6lrfhnkcpDvT/d5UzTQWwzW89U9lWOTu0CaeYAsBJx6pnoY45AV+EQ5led7Y3R71Jg==",
        "EventId": 172781000,
        "EventType": "contacts.address.deleted",
        "Subject": "contacts.address.deleted",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.address.deleted",
        "Description": "contacts.address.deleted Description",
        "ProfileId": 18807,
        "Data": {
            "IsDefault": true,
            "Address1": "4400 River Green Pkwy",
            "Address2": "",
            "City": "Duluth",
            "StateProvince": "GA",
            "PostalCode": "30096-2549",
            "AddressType": "Home",
            "CountryName": "United States of America",
            "CountryAlpha2Code": "US",
            "CountryAlpha3Code": "USA",
            "CountryNumericCode": "840"
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-26T20:43:54.817Z",
        "EventTime": "2024-03-26T20:43:55.817Z",
        "CreateDate": "2024-03-26T20:43:55.803Z",
        "CreatedBy": "My Accounts Page"
    }
]

AlternateId Added: The contacts.alternateid.added event is triggered when an alternate Id is added to a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "qzj+sf1HDrHSX6VHBVIYgp6epDxkA6hm4HVWePkQ7iM=",
        "WebhookProxyHashSignature": "E0462pv6eMQF2JXY/mowrfDUzPOFFLbnQDsI8v0rHuxEVIUuyEDoCii/hyCkfmxU8m2J/9kR8Ssler8ncBI7dg==",
        "WebhookSignature": "Timestamp:2024-03-26T20:58:56Z Signature:+00zmrsUHnYgBtDHe27uKFoHyej03ZS88D7p/4JKWhCFANdxJnHA0nL45i8JHu88w8hEY/TK63NYAAt3lFihMA==",
        "EventId": 172850000,
        "EventType": "contacts.alternateid.added",
        "Subject": "contacts.alternateid.added",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.alternateid.added",
        "Description": "contacts.alternateid.added Description",
        "ProfileId": 18807,
        "Data": {
            "AlternateId": " 0015500000WO1ZiAAL",
            "AlternateIdType": "SalesforceId"
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-26T20:58:57.557Z",
        "EventTime": "2024-03-26T20:58:56.557Z",
        "CreateDate": "2024-03-26T20:58:56.520Z",
        "CreatedBy": "My Accounts Page"
    }
]

AlternateId Updated: The contacts.alternateid.updated event is triggered when an alternate Id is updated a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "1oIzNQPRappscR0OTrrf8j4C+FTDXxYJujCOO0I6lc=",
        "WebhookProxyHashSignature": "R0LRneIXtN3KZv6GP2rP3dKyPc00kgkv+db5FE5oHBQd1x0ZDf1fvL/ofTS5c8wDr+5OIot0qnGtqM68mDSRQ==",
        "WebhookSignature": "Timestamp:2025-08-01T19:55:42Z Signature:V1QdZ9A0+EVtwwApbJujQumHldXZqPfGu3SIdKiaWdpiildYNNrmf0MKsv5BIVz74VKH6LO//E+c2QrmQ0MciQ==",
        "EventId": 473343000,
        "EventType": "contacts.alternateid.updated",
        "Subject": "contacts.alternateid.updated",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.alternateid.updated",
        "Description": "contacts.alternateid.updated",
        "ProfileId": 3521,
        "Data": {
            "AlternateId": "00X9989082REERFDKDJDS8879",
            "AlternateIdType": "SalesforceId"
        },
        "PreviousData": {
            "AlternateId": "00XAKDJFDKDJDS8879",
            "AlternateIdType": "SalesforceId"
        },
        "AppVersion": 1,
        "EventTime": "2025-08-01T19:55:42.179Z",
        "OriginalEventTime": "2025-08-01T19:55:41.667Z",
        "CreateDate": "2025-08-01T19:55:41.660Z",
        "CreatedBy": "marksmith@ymail.com"
    }
]

AlternateId Deleted: The contacts.alternateid.deleted event is triggered when an alternate Id is removed from a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "lTKxytfD700YIe55vCeI3gg2q/HzQLww7HsC/7lWG31smLZ3x4ec/AFUMhNTti4=",
        "WebhookProxyHashSignature": "wHXYtpAJCEN7fgFnAK3FHb4hbXYFgbQd9MZEWqk5jb4ri5vn6FjaP4+q+cvlONCWNfx7OPlO+Gd/6zjDT+kUNA==",
        "WebhookSignature": "Timestamp:2024-03-26T21:00:37Z Signature:j1sRJKUHAURykW0txKLZKSwfH1w2/1HJfogjObl0AOvfR7fQ2q/E6QFc4u8h0dh8FGFd3AL81Tj5hpmCFv/bEw==",
        "EventId": 172957000,
        "EventType": "contacts.alternateid.deleted",
        "Subject": "contacts.alternateid.deleted",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.alternateid.deleted",
        "Description": "contacts.alternateid.deleted Description",
        "ProfileId": 18807,
        "Data": {
            "AlternateId": " 0015500000WO1ZlAAL",
            "AlternateIdType": "SalesforceId"
        },
        "AppVersion": 1,
        "OriginalEventTime": "2024-03-26T21:00:36.233Z",
        "EventTime": "2024-03-26T21:00:37.233Z",
        "CreateDate": "2024-03-26T21:00:37.193Z",
        "CreatedBy": "My Accounts Page"
    }
]

CustomerType Updated: The contacts.customertype.updated event is triggered when a customer type is updated a profile.

Plain text

[
    {
        "Topic": "57167-1-77e37ab924ad4350bb994d3dc7fe7a9e",
        "WebhookProxyRandomValue": "qvLv/OOVj7TW2YUS1UAKt+yP/XxyhFTbw3EPJ0E9",
        "WebhookProxyHashSignature": "B1QAoD33N9KzlDQJo//RZc3GtJpuO3ek3Xq66j66WFXXcXKtgIEHYjWsNO+cKm5ODq6Wwk7i7iakbeTKdMpQ==",
        "WebhookSignature": "Timestamp:2025-08-01T19:45:01Z Signature:U9saTcGGZLo9obK5QCUx1E+6h13tfO5hN3Vi2va4s3MlLai0V6ht/eqgS9110op8RCAFXzDEg3PIuy2PsPcA==",
        "EventId": 473334000,
        "EventType": "contacts.customertype.updated",
        "Subject": "contacts.customertype.updated",
        "Entity": "Contacts",
        "SubscriptionId": 41,
        "Name": "contacts.customertype.updated",
        "Description": "contacts.customertype.updated",
        "ProfileId": 3521,
        "Data": {
            "CustomerType": "Subscriber"
        },
        "PreviousData": {
            "CustomerType": "Lead"
        },
        "AppVersion": 1,
        "EventTime": "2025-08-01T19:45:01.500Z",
        "OriginalEventTime": "2025-08-01T19:45:01.143Z",
        "CreateDate": "2025-08-01T19:43:41.003Z",
        "CreatedBy": "john.doe@example.com"
    }
]

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